26-10-2019 05:39 PM
Hi everyone,
I need some clarification, as to be honest the Samsung support staff are hopeless with knowing anything about their own products.
I was on chat with support enquiring about the eARC firmware update for this soundbar, he replies to me saying it doesn't have eARC?!
the whole reason I purchased it was because of this update, I have the LG C9 which is eARC!
if they don't provide this firmware update to allow it, then this soundbar is going back for a refund.
07-01-2020 08:04 PM
07-01-2020 08:07 PM
07-01-2020 08:10 PM
08-01-2020 07:16 AM
But with hdmi arc you do not see atmos logo on soundbar:) I have LG TV with Q70R. Whent i plug pc to sounbar ant from sounbar to tv everything wortks up 5min.. Then atmos logo disapiering sound laging, video 4K hdr its ok, becaus of hdmi ARC datal imits:) When i plug pc to LG TV and both sides ARC - then cant see any logo, and Dolby 5.1 sounds greater then Atmos ( because it doesnt support)... And on nvidia control panel sounbar seeing like third LG TV not samsung
08-01-2020 09:38 PM
Happy to say, I went to Best Buy today and they completed the return without issue. Just need to figure out where to go from here as far as a home audio setup
09-01-2020 10:15 AM
I think you have the wrong setting for output to your HDMI arc port on your LG TV.
I have a LG C9 and first I also had no Atmos. But in your TV settings you need to change the sound output for that port to Bitstream. Then, when a movie has Atmos sound, you get the Atmos logo on your soundbar (only a few seconds).
Let me know if that helps.
Cheers!
09-01-2020 10:32 AM
You also know you got Atmos when you cannot change the 'sound mode' on te remote. If Atmos is on and you press the 'sound mode' button the soundbar indicates 'Not available'.
I Also got the LG C9 and the HW-Q90R and it all works fine (netflix, disney plus etc.). Got the settings on eARC on and passtrough.
09-01-2020 11:12 AM
Because LG C9 support HDMI 2.1 (eArc).;)
09-01-2020 11:23 AM
I was wondering; Some guys started this post with these issues on a Samsung community site. Then how come Samsung isn't replying to any of us?
09-01-2020 11:25 AM
i have q70 sounbar and have non earc tv...Because Samsung is not the best tv's on planet:)