26-10-2019 05:39 PM
Hi everyone,
I need some clarification, as to be honest the Samsung support staff are hopeless with knowing anything about their own products.
I was on chat with support enquiring about the eARC firmware update for this soundbar, he replies to me saying it doesn't have eARC?!
the whole reason I purchased it was because of this update, I have the LG C9 which is eARC!
if they don't provide this firmware update to allow it, then this soundbar is going back for a refund.
07-01-2020 03:08 PM
I stand corrected. I Googled the first two and it came up with just TVs. I'm glad they have a new line at Soundbars.
07-01-2020 03:44 PM
07-01-2020 05:44 PM
@Lovegolf wrote:I stand corrected. I Googled the first two and it came up with just TVs. I'm glad they have a new line at Soundbars.
Why does it matter? The point is there are new soundbars and Q950T is the top model.
07-01-2020 05:49 PM
07-01-2020 05:52 PM
If they can't do it, so be it. But an apology from Samsung would be nice.
07-01-2020 06:09 PM
Why does what matter?
07-01-2020 06:16 PM
@Bossie80 wrote:If they can't do it, so be it. But an apology from Samsung would be nice.
I do not want an apology. I want the feature that I bought the soundbar for. If the reviews said "Samsung announced that eARC will NOT come in an update", I would have not bought the soundbar, period.
Also, I don't want us to divert the convo into the new soundbars that are coming out and how awesome they are. I don't want us to get fooled by Samsung marketing and think to ourselves "oh well, might as well just buy the new soundbar".
07-01-2020 06:21 PM
07-01-2020 07:23 PM
Your'e right. They shouldn't advertise with what they just cannot do.
07-01-2020 08:01 PM
I'm assuming that most people are beyond the possibility of returns, but I spoke with Best Buy and they are allowing me to return outside of their normal window. Going to return mine and wait for LG's 2020 soundbars.