I need some clarification, as to be honest the Samsung support staff are hopeless with knowing anything about their own products.
I was on chat with support enquiring about the eARC firmware update for this soundbar, he replies to me saying it doesn't have eARC?!
the whole reason I purchased it was because of this update, I have the LG C9 which is eARC!
if they don't provide this firmware update to allow it, then this soundbar is going back for a refund.
Aw, this is complicated.
Well, isn't it just a matter of connecting the source to the soundbar itself for the sound and using the ARC as a 4K passthrough?
And there is still hope for the eARC update right?
We tried both ways. No difference in audio quality between connected directly to the soundbar of via LG C9 ARC.
okok, the plot thickens.. ??
So, the HDMI's on the bar are capable of delivering Dolby TrueHD and DTS-HD master audio (Since v1.3) and the info on the bar clearly states that it supports these but the ARC surpresses the sound to 5.1 surround.
Yet kylos88 and SuissoNaBisso tested the bar through ARC and got all of the good sound quality.
Have any of you that say it surpresses it to 5.1 actually tested it?
We have a lot of different things flying around here:p
Any other options out there that support eARC, 7.1.4 atmos?
im trying to justify exchanging this for a more future proof system but the hard part is I can't find anything equivalent with the same features and eARC included.
Samsung promised to update Soundbar q90r to earc and after all these months nothing happened. It's unacceptable. I bought this one because all features but specially because was earc compatible in a future firmware update. It's an expensive Soundbar trying to be a top atmos system and Samsung should not joke with their customers with no clear answers. For sure was my last Samsung purchase!
The silence is king! I love rumours and being behind the curtain as long as I profit millions around the world and don't clarify the questions of my customers...
Well. I was just reading the menu.
what it sais there is that you have to connect the external device to the soundbar itself and "this product supports dolby atmos only in HDMI mode" and ofc the content must be in dolby atmos format.
I really don't see the difference of connecting the external device to the soundbar or to the TV as most of what I watch goes through there.
Now I don't know if there will be an update to make the ARC an eARC (I'd like that though) and it seems that some have all ready tested the ARC and found it to work well (even for atmos content).
In my case I was chosing beetween this one and the bose soundbar 700 and that one has eARC but no ATMOS or DTS:X support. I chose this one and I don't regret it:)
I just connected the source (in this case apple tv 4k) to the soundbar (HDMI 1) and then I connect the soundbar to the tv via ARC (hopefully eARC in the future). Now when I turn on the apple TV it all fires up and automatically goes to HDMI 1 and the sound from the Apple tv comes out of the soundbar and the video comes in the TV.
If I wan't to use the TV as the source of video and sound I switch the soundbar to ARC mode and the sound from the TV is there.
The only thing is that I have not yet got the "Dolby Atmos" Icon on content that supports that for streaming services like Netflix.. I'm figuring that out still (but the HD, 4K, Dolby Vision, Ultra 4K HDR is all there)