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TV TQ65S92 & Soundbar HW-Q930C intermittent sound drops

(Topic created on: 07-04-2024 07:40 PM)
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hmartires
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Hello fellow Samsung users.

A few months ago I have bought a Samsung TV Set OLED TQ65S92 + a Soundbar HW-Q930C. They used to worh perfectly with the Q-Symphony technology.

Recently I am having Intermittent sound drops when connected via HDMI-ARC or Optical. The sound drops for less then a seconds every now and then. It does not happen when I am wathcing cable TV, but with all major streaming apps: Netflx, Dysney+, Amazon Prime.

For initial troubleshooting I have already swap the cables, but the problem persists. 

I can not confirm if the problem is on the TV side or on the soundbar side, but according to some research, it seams this are quite common with samsung soundbars.

Found this issue (https://www.samsung.com/us/support/troubleshooting/TSG01212326/) but it not aplies to my soundbar.

Any sugetions will be appreciated.

Thank you.

 

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