07-01-2020 08:28 PM in
When Inuse Spotify connect to connect my IPhone to my Soundbar and subsequently adjust the volume on my IPhone, the volume suddenly jumps to an extremely high level on the Soundbar and indicates “Halfway” on the IPhone. Have to adjust al the way to it lowest setting on the phone to have a somewhat acceptable background level and subsequent volume adjustments can only be done very coarse. Any Idea how to fix this?
09-01-2020 09:03 AM in
10-01-2020 08:07 AM in
17-01-2020 02:18 PM in
I only have this problem when I select my soundbar in 'devices' in the Spotify app. I than takes over the volume from my phone which, most of the time, is on max. Now I pause the playback before selecting the soundbar and set the volume very low. I don't have problems when playing.
25-02-2020 01:37 PM - last edited 25-02-2020 01:39 PM
Same issue here with the Q70R soundbar,
Seems to only occur when using the SmartThings App
Steps to reproduce:
Start Spottify on iPhone.
Volume is set to 10 for example.
Open the SmartThings App
See your Soundbar, it says its playing Spotify.
Click on in to open it.
<BOOM> Sound goes up to 50 of 100
set it lower again.
Go back in SmartThings app.. reopen the Soundbar and <BOOM> again
iOS Version 13.3.1
SmartThings App and Soundbar are latest versions.
30-03-2020 08:13 PM in
I also encountered this issue. Would love some feedback from Samsung on this, if it is an issue with the soundbar to be solved or that it is in the Spotify and SmartThings app.
If Samsung would include some kind of night function that would already help a lot:
After Virtual Sound, add another option maximum volume where you can select anything from 10 - 100 or at least some steps (10, 20, 30, 40, 50, 60)
11-05-2020 03:00 PM in
Ive had my soundbar few weeks now. This happened to me yesterday jumped all the way up tp 45 from 10.. Do Samsung actually look on here to see the issues going on? might be worth us all tweeting them with the same issue, may get looked at.
15-05-2020 10:28 AM in
Same problem here. I think Samsung isn't interested in solving this problem. They just want to sell and if you bought something, you're alone.
The Spotify sound issue is so annoying and every time my friends are here and forgot not to regulate the volume by phone...the whole house knows what I'm listening to.
Samsung pls get up and solve this problem. It's not just two people having this horrible sound issue!
22-05-2020 01:34 PM in
I'm also facing this issue, this is very annoying and i'm almost afraid to use Spotify connect on my soundbar because of this failure. That would be much appreciated that samsung takes this issue into consideration asap.