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Soundstand issues

(Topic created on: 27-11-2022 09:37 AM)
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FUEG01
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I have just purchased a new Samsung QE50Q65B smart TV. 

Can you tell me if my soundstand HW-H500/UX is compatible, as I'm struggling to connect it to the new TV via Bluetooth.

Any help would be appreciated.

Thanks

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JAMES4578
Samsung Members Star ★★
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Hi @FUEG01 The Soundbar should be compatible,though for Tv's larger than 40 inches should be not placed on separate stand or space.  https://www.samsung.com/uk/audio-video/soundbar-h500/HW-H500XU/ if fails to connect via Bluetooth may need to delete previous connection.  for more information and other Troubleshooting see this guide  https://downloadcenter.samsung.com/content/UM/201409/20140917100824642/HW-H500_XU_ENG-ECO-0811.pdf 

Notice there has not been a firmware update since 2015.

 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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FUEG01
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Hi, thanks for the info now sorted and working.

 

Thanks

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