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Original topic:

Soundbar q950a - Alexa wakes randomly

(Topic created on: 26-11-2022 04:11 PM)
First Poster

Hello, I’ve just purchased the Q950A soundbar and activated Alexa which has a problem though.

More time during the day (around 1 or 2 times per hour) Alexa turn on automatically with the beep on the soundbar. It’s very annoying since the volume decrease for some seconds. 

In the Alexa app there is the list of this connection saying that the audio on the soundbar was’t suppose to be for Alexa. 
Also, different times when trying to call Alexa it does’ t respond or respond but disconnect immediately without the possibility to tell the command.

I’ve already tried to reset and contacted Samsung with no success.