17-08-2020 12:17 PM - last edited 26-07-2022 04:54 PM
Hello,
I own a Q800T soundbar which supports Spotify Connect (which works fine) and Alexa (which also works).
Now I want to control Spotify via Alexa by saying "Alexa, play Wonderwall on Spotify".
Alexa replies with "Spotify is not supported on this device". Which is strange because why shouldn't it work if Spotify Connect works fine?
After talking to Spotify Support and trying different solutions, I still encounter the same problem.
The Amazon/Alexa support wasn't helpful in these regards either.
My question now: Is it supposed to work? Does it work for one of you?
Thanks!
EDIT: ❌ As more and more people appeared with the same issue, it seems that this problem occurs with ALL Samsung soundbars. ❗Right now it is absolutely not advisable to buy a soundbar from Samsung. 🚫 There appears to be no willingness to fix that issue for thousands of customers or an official answer.
I highly recommend buying another product at that point - Sonos for example figured out how to write software for their products, that actually works like promised. 😡
If you have already bought one you can check if you are eligible by law to return it (warranty; false advertisement / non-working product). At least in the European Union, you should be covered by the law.
10-10-2021 12:55 PM
Indeed for Q950T it stopped working yesterday. It must be either some licencing shenanigans or some update somewhere causing issues. This is extremely annoying knowing that it used to work!
31-10-2021 12:54 PM
Same here, really annoying. I have tried removing Spotify link, u registering device etc and nothing still the same
03-11-2021 06:51 AM
Vote here to get it fixed by Spotify support.
23-11-2021 07:59 PM
I have the same problem and just voted on the link Pavel posted above I hope it will be solved soon.
24-11-2021 02:54 PM
I believe this is an issue with Spotify itself not Samsung device. Vote on the Spotify issue above.
26-11-2021 03:05 PM
Same issue here. Seems like there is nothing left but upvoting this thread 😞
@Samsung: keep your software updated ... at least for devices you are still trying to sell.
04-12-2021 07:34 PM
Same problem on S60A. Alexa works great but when you ask her to play a song on Spotify like with do with our other echo devices she says Spotify is not supported. Even though Spotify Connect and Airplay work well. No voice connectivity for music is a huge lacking feature for Alexa
11-01-2022 11:35 AM
Idem Spotify n'est pas reconnu via Alexa sur ma Q950T et personne ne donne de solution.
09-03-2022 05:46 AM
Same problem with my Soundbar 5.0ch S61A. complain with Samsung service but No solution.
20-03-2022 08:01 AM
hi any chance you could share how you managed to do this? would love to try