17-08-2020 12:17 PM - last edited 26-07-2022 04:54 PM
Hello,
I own a Q800T soundbar which supports Spotify Connect (which works fine) and Alexa (which also works).
Now I want to control Spotify via Alexa by saying "Alexa, play Wonderwall on Spotify".
Alexa replies with "Spotify is not supported on this device". Which is strange because why shouldn't it work if Spotify Connect works fine?
After talking to Spotify Support and trying different solutions, I still encounter the same problem.
The Amazon/Alexa support wasn't helpful in these regards either.
My question now: Is it supposed to work? Does it work for one of you?
Thanks!
EDIT: ❌ As more and more people appeared with the same issue, it seems that this problem occurs with ALL Samsung soundbars. ❗Right now it is absolutely not advisable to buy a soundbar from Samsung. 🚫 There appears to be no willingness to fix that issue for thousands of customers or an official answer.
I highly recommend buying another product at that point - Sonos for example figured out how to write software for their products, that actually works like promised. 😡
If you have already bought one you can check if you are eligible by law to return it (warranty; false advertisement / non-working product). At least in the European Union, you should be covered by the law.
19-02-2021 02:11 PM
same thing with my q950t, not working with spotify...crazy! working fine with amazon...
19-02-2021 07:46 PM
I've returned the soundbar csuse I couldnt find any hint that Samsung will fix this issue and the 800 model already has been followed by a newer version. Sad story.. I also own a watch active 2 which does not have the features that Samsung had promised...
07-03-2021 01:23 PM
Same issue here. No firmware updates yet? Unbelievable...
30-03-2021 09:38 AM
I had the same issue with Alexa and a Bose speaker - I had to set a fake US delivery Address for it to work properly. I just bought the 900T and Alexa doing the same thing as the original post - says it's playing my playlist but nothing. Even setting the soundbar as the preferred speaker through the echo dot also doesn't play. Next step is to disconnect my echo dot, reset alexa app and just connect sound bar only. Painful!!!
31-05-2021 08:26 PM
It seems still not solved. Just bought Q800A and very disappointed with Samsung support...
28-06-2021 02:26 PM
Very disappointed, Samsung support any updates please? One of the most value soundbar features and doesn`t work.... Shame..
24-07-2021 10:23 PM
Same issue here, Samsung please provide a workaround. Spotify is a platform commonly used and it’s a major limitation that your soundbars do not yet support this via Alexa.
02-08-2021 12:02 PM
I have the HW-Q900A with the same issue. i think to bring it back, because it was a feature which is very important for me. I buy it for this feature.
04-10-2021 10:31 PM
I have the same issue on the Q900A.
Amazon Music and Sirius XM work with voice control from soundbar but not Spotify.
I can control Spotify from the phone App but not using built in Alexa.
Latest firmware installed.
Bad Form! Poor Show!
Fix please.
10-10-2021 11:20 AM
Just got the same issue with my Q950T. It was working fine a week a go, i controlled Spotify by talking to elaxa, for example "Alexa, play some rock music" and she started playing the playlist rock from Spotify. Now it suddenly stopped working and she tells me that Spotify is not supported on this device. It is very strange as there have been no change in settings or updates. So Spotify is clearly supported, it must be som kind og bug that causes this. Have anyone found a solution?