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Original topic:

Soundbar no longer turns on with tv

(Topic created on: 22-10-2022 10:00 AM)
Medders
Explorer
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Hi, I have a samsung K series tv - bought in 2017 and a Samsung hw-j355 bought at the same time. Up until recently the sound connect has been working flawlessly but it has now stopped turning on the the sound bar. Once on it connects and it responds to the tv remote with no problems.  Why would it have stopped working?? I’ve tried removing it from the tv and re-pairing it. I’ve tried a factory reset on the tv but it hasn’t worked. I’m kind of out of ideas! Any suggestions would be welcome!

283 REPLIES 283
USA4
Apprentice
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That solved the problem. Thank you.

 

Steve

Bellwood66
Apprentice
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Great news! Glad it worked out for you. I was going nuts trying to figure it out. 

toniastro
First Poster
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This resolved the same issue I was having with the HDMI e-arc.

Thank you very much!

Peter_CPH
First Poster
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If you get the Samsung SmartThings app, and pair it with your Soundbar, then once paired, then in the app, and the page for your soundbar, go to the up right corner and hit the 3 dots > information > see your current firmware, and or update your soundbar using the app! 

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