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Soundbar Issue

(Topic created on: 21-07-2019 10:38 PM)
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Laura700
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Hi there. I really hope some clever technical person can help me. I have just purchased my first soundbar, a Samsung hw-n300. It is working fine, apart from one issue. I am experiencing drop outs of sound for about a second or two whenever the media is interrupted. Some examples include

 

1. When I start a DVD or Blu Ray

2. When the DVD or Blu Ray goes on to the next chapter 

3. When I start a YouTube video 

4. When I pause the media I am watching and then restart it 

 

I have tried updating the firmware via USB, but nothing seems to happen when I insert the stick. The soundbar is connected via optical cable, and I have set the audio options to PCM. I am getting frustrated as I don't know if the problem is that my TV is slightly outdated, my soundbar is faulty, or I have some settings wrong. Please can anyone help? Thanks in advance.

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CarlH
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Laura700
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Hi Carl, thanks for responding! I have the Samsung UE32EH5000.

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CarlH
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Thanks @Laura700. Is the software on your TV up to date? The latest version is 1028.0.

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Laura700
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It wasn't up to date, but it is now, and am still having the same issue 😞

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