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Smarthub

(Topic created on: 29-01-2021 03:55 PM)
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Billsanste
First Poster

‎29-01-2021 03:55 PM

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I've been trying to download smarthub on my LT32E390SX/XU tv but keep getting an error code 7117 can anyone help.

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4 REPLIES 4
Pugs1957
Samsung Members Star ★

‎29-01-2021 04:19 PM

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Try With TV remote push menu/support/software update
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AndrewL
Moderator
Moderator

‎29-01-2021 05:02 PM

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@Billsanste: I'm a bit confused, as Smart Hub is a pre-installed app, and shouldn't require you to download it. If you have connected the TV to the internet via Menu > Network > Network Settings then can you try pressing the Smart Hub button on your remote control (coloured cube symbol) to see if it takes you to the Set Up Screen? For more information, please check page 7 of the user manual. 

https://downloadcenter.samsung.com/content/UM/201606/20160615101834235/ENG-HMFDVBEUJ-1.315.pdf

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Billsanste
First Poster

‎29-01-2021 05:39 PM

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In response to Pugs1957

Thanks for your response, software is the latest update, but makes no difference.  

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Billsanste
First Poster

‎29-01-2021 05:48 PM

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In response to AndrewL

Thanks, I've tried pressing the smarthub button on my remote, it goes into setup mode then download smarthub, but continues trying to download for hours, my download speed is 62mbs. I also tried smarthub diagnostics and that is when it came up with the error code 7117.  

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