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Samsung soundbar stays in DD+

(Topic created on: 22-11-2023 09:17 AM)
366 Views
Dj0kt
Apprentice
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Hey !

I recently purchased an HW850C system consisting of a Q800C soundbar and SWA9500 satellites.

I connected it to my eARC TV.

When I click on the info button on the soundbar's remote control, I see that it is constantly in Dolby Digital Plus, even though my TV shows that the stream is in PCM.

Have you seen a solution?

Thanks in advance

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5 REPLIES 5
Benz1992
Journeyman
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Can't say I have sorry
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Dj0kt
Apprentice
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Thanks anyway 😅

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Dj0kt
Apprentice
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I solved the problem by updating the firmware via USB. I was on 1003 and I switched to 1004.

What's strange is that via the smarthings application it told me that my soundbar was up to date.

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ChrisM
SuperStar
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Glad to hear you got it fixed, @Dj0kt!

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Dj0kt
Apprentice
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I wish you'd intervened earlier rather than leaving me to slave away for days scouring the forums.

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