Samsung Soundbar HW-Q90R

[zhspence]

Hi all,

I need a little help with my soundbar (HW-Q90R). It arrived today which I am excited about it. I set it all up through HDMI ARC soundbar > Tv (LG C8).

I then, went on to Netflix app which supports Dolby atmos and Apple TV 4K to try a Dolby atmos film and when it came on I got no form of message on the display on the soundbar to say "Dolby atmos" I thought once it is receiving that sound source it would display it to let the user know it has engaged? instead I got no form of message at all. It just played. 

please could someone shed some light on this for me?

Thank you. 

[CarlH]

Hi @zhspence. Dolby Atmos should be displayed when it's working correctly. Have you tried a different HDMI cable? 

[zhspence]

Hi, thanks for the reply. 

I have it all up and running now, though I am frustrated and comcencerd as I've just spoken to Samsung support who have just stated that the HW-Q90R is not eARC?! 

I said well apparently Samsung have stated it was coming out through a firmware update I'm August. 

for some reason, very few Samsung support staff know a single thing about their own products. It infuriates me. 

[Olivier75009]

Actually, LG OLED C8 has no HDMI eARC, only HDMI ARC. Moreover, Netflix Atmos is embedded, it's not lossless. Try to play from an external device -> hdmi -> soundbar -> LG C8 hdmi ARC. I got 4K Atmos movies playing that way, the soundbar shows DOLBY ATMOS then.

[zhspence]

I have the C9 now which is eARC and whilst I had the C8 I got it to work through arc from turning on auto and it passed it through all be it compressed to DD+. Though now it's November eARC is coming to all tvs and soundbars of 2019 in an update. 

[Olivier75009]

I would be interested to know how a compressed Atmos audio (Netflix only has compressed Atmos for their 4K Atmos said movies) would be identified by the HW-Q90R. Does it recognized it as an Atmos audio ?

BTW, do you experienced any trouble with the new OLED 9 series firwmare as it seems to have a unique HDMI plugged in ?

[zhspence]

It still shows Dolby atmos on the soundbar display, but Netflix doesn’t support dolbytrueHD only DD+

[abc123xyz]

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@zhspence wrote:

I have the C9 now which is eARC and whilst I had the C8 I got it to work through arc from turning on auto and it passed it through all be it compressed to DD+. Though now it's November eARC is coming to all tvs and soundbars of 2019 in an update. 

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Do you get Dolby Vision HDR to passthough the soundbar to your TV? or are you going from the source to the tv then soundbar?

[abc123xyz]

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@Olivier75009 wrote:

Actually, LG OLED C8 has no HDMI eARC, only HDMI ARC. Moreover, Netflix Atmos is embedded, it's not lossless. Try to play from an external device -> hdmi -> soundbar -> LG C8 hdmi ARC. I got 4K Atmos movies playing that way, the soundbar shows DOLBY ATMOS then.

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do you get Dolby Vision HDR to pass through the soundbar with your setup?

[Olivier75009]

Sorry for the very late, but yes it 's HDR on TV and Atmos on HW-Q90R