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Samsung soundbar deregistered and now stuck on reregistering

(Topic created on: 16-12-2023 04:52 PM)
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Finnigan
First Poster
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My soundbar Q990C randomly deregistered from smart things the other day. And now I am struggling to re register. It gets to stage above and then eventually times out... Any ideas? 
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3 REPLIES 3
ChrisM
SuperStar
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Hi @Finnigan 

That seems strange! Could we take the full model code of your Soundbar please? You can find this on a label at the back of the Soundbar.

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Boxer21
Apprentice
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I had a similar problem. Switch off both sound bar and TV. Unplug both leave for at least 30 seconds, plug everything back in, switch on, and try again. This should reset both and dhould now work.
Gurky
Helping Hand
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I have it with Q800C. Set to wifi then try adding it.
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