Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Samsung S60T keeps disconnecting from 7 Series TV

(Topic created on: 07/01/21 12:50)
SKJ001
Apprentice
Options
Audio & Video

My new S60T soundbar keeps disconnecting from my new 7 series TV. Both are on the same WIFI network - the wireless access point is in the same room. Sometimes when the sound is coming from the S60T it disconnects and then no sound at all - i have to then either rest the soundbar or use the speakers on the TV. There must be an easy fix for this surely!!!

 

2 REPLIES 2
ChrisM
Moderator
Moderator
Options
Audio & Video

Hi @SKJ001 

 

What's the model code and software version of your TV? Go to Home > Settings > Support > About This TV.

0 Likes
Reply
SKJ001
Apprentice
Options
Audio & Video

I resolve my issue but using an optical cable connecting the TV to the sound bar. Interestingly when I use the remote to increase/decrease the volume, the volume status doesn't show on the TV - only thing that shows is that the sound is coming from an optically connected device - odd. As for the WIFI connectivity, I know there is no issue with the home WIFI.

 

0 Likes
Reply