Are you still having issues with this? If so, let's try a few troubleshooting steps:
- The TV audio settings must be set to external speaker to receive audio through the soundbar. Please check if this is done through the Audio Settings.
- When using ARC, you must power off the TV first and then the soundbar will power off automatically. If you power off the soundbar first, the TV will stay on and the audio will be output through the TV speakers. You can use either the TV or soundbar remote to power off both devices. This is only available when the soundbar is connected to a Samsung TV.
- Also, please make sure that the soundbar's firmware is up to date. You can usually check this on the support page for that particular model.
If nothing helps, please reach out to our dedicated AV Team. They'll be able to run advanced troubleshooting. They can be reached on: 0333 000 0333.