Dear Friends.
I have an issue with my newly purchased Soundbar HW Q90R and I'm on the edge of sending it back to the store.
Issue:
Subwoofer and Rear Speakers are not waking up when switching ON the TV or Soundbar directly (Red solid light). I'm trying then to pair the speakers manually (Pressing and holding ID SET on SW/RL/RR, when led is blinking rapid blue i hold up on remote for couple of seconds), then only part of the speakers are pairing sucessfully. Sometimes it's the SW/RR connected (solid blue), and RL is blinking in blue rapidly. Sometimes only the Rear Speakers are connected. This drives me mad.
Techie specs:
- newly updated firmware via Smarthings App
- M 0.128.0 / B-1010.5 / H-0051.0 / FD-0040.0 / W-0240.0 / S-0136.0 / RR-0136.0 / RL-0136.0
- I use mostly PS4 PRO connected as below and WIFI for spotify
Setup:
TV <---HDMI ARC---> Soundbar <--- HDMI --- PS4 PRO
Steps I've took till now:
- been on Samsung Chat for about 6h (no help)
- updated firmare to latest
- reset Soundbar by holding - and + for couple of seconds
- unplugged the power cord on all devices and plugged in following order SW -> RR -> RL -> Soundbar.
Question:
Do you know if this is normal or I have a faulty device?
After long time of dancing around the speakers and reseting them I SOMETIMES manage to have all the speakers working for me, but this is really not a flagship experience 😞
