@KEV248: That's strange. To eliminate the possibility of a sticking Volume Down button, try removing the batteries from your remote to see if the issue persists, and use the Volume Up '+' button on the top of the soundbar itself to raise the volume. If you have your TV remote set up to control the soundbar, press and hold up on the Woofer button for 5 seconds until the display reads 'Off-TV Remote'. You may need to repeat this step a couple of times, making sure to press and hold up on the woofer button each time to cycle between the options. Let me know how you get on.
