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Original topic:

samsung HW-Q800T soundbar volume keeps going down

(Topic created on: 14-09-2021 01:26 AM)
KEV248
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This morning, my soundbar started going straight to 0 on the volume. When you try and turn it up, it keeps going back to 0 like something is stuck. Have tried turning sound bar off and on, same thing. Disconnected from TV and as soon as i plug it back in does the same thing. Any help thanks

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2 REPLIES 2
AndrewL
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@KEV248: That's strange. To eliminate the possibility of a sticking Volume Down button, try removing the batteries from your remote to see if the issue persists, and use the Volume Up '+' button on the top of the soundbar itself to raise the volume. If you have your TV remote set up to control the soundbar, press and hold up on the Woofer button for 5 seconds until the display reads 'Off-TV Remote'. You may need to repeat this step a couple of times, making sure to press and hold up on the woofer button each time to cycle between the options. Let me know how you get on. 

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Ian Macdonald
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Hi did you fix it?

I have the same problem.

I even got the shop to replace it and now it’s started to happen again.

 

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