13-04-2020 10:03 AM
Can anyone help me. I've just purchased the HW-Q70R sound bar and have got it connect via HDMI (ARC) to my Samsung Smart TV - the soundbar is connected ok and works but I cannot get the sub-woofer to pair with the soundbar - it did not pair automatically as suggested in the instructions.
I have followed the manual (press & hold ID SET etc) but it the remote does not seem to work at all - on/off, sound up/down etc.. The batteries are ok.
Is it me or is the remote faulty and its the remote can it be reset?
I welcome your advice, Thanks
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18-04-2020 08:23 PM
I'm getting the same issue. But i bought in last Christmas and subwoofer pairing was quick and automatic.
Now for whatever reason connection has been lost and there is no way to pair it again.
19-04-2020 10:46 AM
I have managed to pair ok now. I turned off everything for a couple of hours and then checked all connections. When I switched back on I followed the instructions for"manual connection procedure" and it paired with the sub woofer straight away. I hope this helps you.
19-04-2020 11:27 AM
Thanks for the suggestion. Will try and tell you.
20-04-2020 07:08 PM
Worked well. Couple of hours unplugged qnd then tryied again and then it worked.
Thanks again.
18-04-2020 08:23 PM
I'm getting the same issue. But i bought in last Christmas and subwoofer pairing was quick and automatic.
Now for whatever reason connection has been lost and there is no way to pair it again.
19-04-2020 10:46 AM
I have managed to pair ok now. I turned off everything for a couple of hours and then checked all connections. When I switched back on I followed the instructions for"manual connection procedure" and it paired with the sub woofer straight away. I hope this helps you.
19-04-2020 11:27 AM
Thanks for the suggestion. Will try and tell you.
20-04-2020 07:08 PM
Worked well. Couple of hours unplugged qnd then tryied again and then it worked.
Thanks again.
14-08-2021 04:32 AM
Hi. Did you ever get your remote to work? I just bought a new Q700A soundbar and remote is completely dead .. swapped out batteries and still dead. Was able to get soundbar to pair with sub through manual pairing .. and TV remote controls volume on soundbar ... just not the soundbar remote .. Any input appreciate.