29-12-2022 11:03 AM in
I bought a Samsung HW Q600B soundbar. I came home, set everything up and was pleasantly surprised by the sound. I set it to HDMI eArc.
It was definitely a good upgrade, but after a while I had a problem when it suddenly stopped playing properly.
I use TV + soundbar. In this mode, when the problem occurred, the sounds were played very weakly and the spoken word was not heard at all. It was inaudible as if someone was mumbling and you were watching a movie with sound but no narration or dialogue. In the soundbar only mode, I didn't hear any sounds at all. When I switched to TV only, everything was working fine.
I tried turning it on and off, but the problem was still there. Hard disconnection from the plug and turning the TV on and off was the only thing, that helped. I have the HDMI eArc cable connected correctly in the places where it says HDMIeArc. After this situation, I thought that it was maybe some mistake, that occured, so I continued using it. But the next day it happened again. I have the soundbar for a week now and it happened quite often, about 4-5 times already. I think it is not normal that I have to be forced to go to it all the time, turn it off and on and hope that it will work.
Can you advise me how to proceed? Has anyone had a similar experience and resolved it?
It is a Samsung soundbar Q600B.
The TV is a Samsung Q70 Series 55
30-03-2023 05:36 PM in
where can find a version lower than ver 1014?
Samsung engineers, please give a dump version below 1014. I'll try to flash it with a programmer, maybe the sound will appear.
11-07-2023 11:45 PM in
I was able to fix this "momentarily" by going to the general preferences > sound > advanced config > output format > setting the thing to PCM instead of AUTOMATIC.
That did the trick but you loose the 3.2.1 and just go to simple 2.0 stereo sound... not the best fix.
I'm seeing that there are some updates for the q600A for this issue but not for this version. Please do someting SAMSUNG! THIS SUCKS!
06-08-2023 07:08 PM in
Sorry if this is very late, but I have read it should be paired to the subwoofer before connecting to the hdmi. You may have already tried this, so apologies if you have already exhausted all options. Good luck. I say this because I have just ordered this to replace a hw- t420 Samsung soundbar, and am hoping it will be an upgrade.
16-08-2023 08:07 PM - last edited 16-08-2023 08:13 PM
Anyone got a fix to this? I have the exact problem. I have a QN90B tv and mine worked fine for 6-7 months then randomly it stopped working as above??