I bought a Samsung HW Q600B soundbar. I came home, set everything up and was pleasantly surprised by the sound. I set it to HDMI eArc.
It was definitely a good upgrade, but after a while I had a problem when it suddenly stopped playing properly.
I use TV + soundbar. In this mode, when the problem occurred, the sounds were played very weakly and the spoken word was not heard at all. It was inaudible as if someone was mumbling and you were watching a movie with sound but no narration or dialogue. In the soundbar only mode, I didn't hear any sounds at all. When I switched to TV only, everything was working fine.
I tried turning it on and off, but the problem was still there. Hard disconnection from the plug and turning the TV on and off was the only thing, that helped. I have the HDMI eArc cable connected correctly in the places where it says HDMIeArc. After this situation, I thought that it was maybe some mistake, that occured, so I continued using it. But the next day it happened again. I have the soundbar for a week now and it happened quite often, about 4-5 times already. I think it is not normal that I have to be forced to go to it all the time, turn it off and on and hope that it will work.
Can you advise me how to proceed? Has anyone had a similar experience and resolved it?
It is a Samsung soundbar Q600B.
The TV is a Samsung Q70 Series 55
there is no sound at all in the soundbar, maybe there is an engineer who can help for money?