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Original topic:

samsung hw-n300 soundbar not recconecting to android tv via bluetooth

(Topic created on: 01/10/19 10:34)
jonybr
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Hello all,

 

My Samsung soundbar is not auto reconnecting to my xiaomi mi box 3 android TV.

Though the soundbar appears in the list of the paired devices in my Android TV, each time the soundbar turns off I need to pair it again in order to connect it.

 

Please help

Thanks!

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AntS
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Hi @jonybr :smiling-face:

 

Was it auto-connecting previously? Is the TV Connect feature definitely turned on? I pulled this from the soundbar's  User Manual:

 

 

hw-n300_bluetooth TV Connect.JPG

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jonybr
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Hi @AntS

 

The soundbar is brand new so it was never auto-connecting.
The TV Connect feature is turned on.
I've also tried to connect it with my mobile phone and it is the same issue - it will not auto-reconnect once I turn the soundbar on in BT mode and I need to connect it manually each time.

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AntS
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Cheers @jonybr . :thumbs-up-sign-emoji-modifier-fitzpatrick-type:  I've asked one of my AV colleagues for some advice on this one for you. I'll let you know what they reply back with. 

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jonybr
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@AntS Thanks a lot! Looking forward.

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AntS
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Morning, @jonybr .

 

My AV colleague has advised that the TV Connect feature can only be guaranteed to work with Samsung TVs, and so may not work with non-Samsung ones. They also advised that needing to manually pair with a mobile phone each time is normal behaviour for the soundbar.

 

I appreciate that it's not the best news. 😞

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jonybr
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Thanks @ AntS

Pretty disappointing indeed 😞
Maybe you can advise then regarding how can I disable the auto turn off feature so the soundbar will always stay on and then I won't have to re-pair it each time?

 

Thanks!

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AntS
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@jonybr , You can disable the auto-turn off, but it looks like only on AUX mode:

 

hw-n300_auto-turn off01.JPG

 

hw-n300_auto-turn off02.JPG

 

 

One of those frustratingly "so close" grrr instances IMO.

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jonybr
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Very frustrating....

I guess I'll have to replace this soundbar with another product... 

Anyhow @ AntS thank you for trying to help:).

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sound00
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To disable the auto turn off feature in the soundbar you need to do a firmware update via usb.The file is available in support/n300/downloads.This will extend the time to 25 mins as opposed to current 5 mins.

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