Samsung HD-6500 not playing Blurays

[Jgj_86]

My Blu-ray player is not playing Blurays. It’ll only play DVDs and streaming services. I did a factory reset, but I inserted a Blu-ray and I got “Cannot read disc. It does not meet specifications”. Firmware is up to date. I’m thinking it’s the laser that’s the issue. Any solutions?

[JAMES4578]

Hi @Jgj_86 could try a reset do by holding down  stop  button on player  for 5 seconds. Assuming there are no scratches or fingerprints,  ensure that BD Live is switched off in case any issues there. I would also check the HDMI cable,  a customer discovered in the past that even though  DVD's were playing there was a fault with the cable.

However in your case it may well be a problem with the laser and if all other troubleshooting ruled out likely to need a repair.  If this turns out to be the case obviously depends if it would be worthwhile.