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RESOLVED - Samsung Soundbar HW-Q800A crashes on volume up and down

(Topic created on: 04-11-2021 09:23 AM)
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adutto
Journeyman
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Update 28/10/2021

The problem is RESOLVED now with the new FW 1009.2, Thanks a lot Samsung for addressing it and release an update that is fixing the issue!

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I am experiencing an annoying issue with my Sound bar HW-Q800A, when I watch a movie and I start playing with the up and down volume for less then one minute, it suddenly stops emitting audio and the sound bar is like crashed, if I press again the button up and down doesn't work, the only way out is to turn it off and on again. 

Here is the video of the problem: https://www.youtube.com/watch?v=BHUk3A9SJvQ

It does it with the TV and also with Spotify connect, so I would exclude that it is not a Tv related problem. it happens both in wifi and HDMI. 

Do you know if there is any solution for this or it is an HW issue? 

I have the latest FW installed, what esle can I do?

If you have the same bar, can you please try the same thing to see if you can reproduce it on yours?

Thanks a lot,

Kind regars,

Alberto 

42 REPLIES 42
winebae
Explorer
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Well, the soundbar seems to detect the folder name. There is an upgrade guide when you search the HW-Q950T (https://www.samsung.com/us/support/downloads/?model=N0021435&modelCode=HW-Q950T/ZA) for the detailed. I don't think there is big difference...

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Juancafr
First Poster
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You will forgive me, but I had the wrong update file and that is why the update did not start. I already put yours in and I have the bar updated and functional. One last question, is the subwoofer updated too or not?

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Juhan
Student
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I don't think so... among several versions checked by the "cogwheel" key on the remote(press & hold when turned off), only the B1009 seemed to be changed.

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