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Original topic:

R7 wireless speaker not connecting

(Topic created on: 23/03/19 18:57)
Larry_Jr
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My R7 speaker stopped connecting a few days ago. It currently just goes on the loop of blinking blue for about 13 seconds before going a solid red colour for about 9 seconds. I tried resetting it (holding in volume up and down buttons) but to no avail. 

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10 REPLIES 10
ChrisM
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Hi @Larry_Jr 

 

It sounds as though the speaker may need a software update. Have a look at pages 43/44 of the user manual for details of how to do this.

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Larry_Jr
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I have plugged micro-USB into service port on the speaker into my computer and only then can I connect to multi-room, but that's where it stops, audio still doesn't play and soon as I plug in the power source the problem presumes. The software is up to date according to the app.

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Claudi24
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Hello, I have the same Problem. Did you get a solution  this Problem?

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vik1471
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was there any.solution to this? I had the same problem today

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5uvi5
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Did anyone find a solution? This happened to my speaker too. 

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vik1471
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Hi 5uvi5 - I have still not found a solution - did you? Samsung were rubbish at trying to help - very disappointed!

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vik1471
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Hi, I finally got some help from Samsung. Their audio engineer said its a fault with the main PCB and this part is no longer available...basically it's useless now!

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vik1471
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Hi everyone, there is no resolution to this issue as Samsung confirmed its the main pcb which is no longer available. Its awful that they will not do anything further and basically have left many customers with irreparable and useless Samsung devices. I contacted Samsung direct and a local Samsung repair centre and they told me there was nothing further they could do! I think we should all put posts on Samsung Facebook /  Instagram and Twitter pages saying that they have let so many customers down...

 

What next?

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danielbacon
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this is crazy its not an old product
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