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Q930b soundbar keeps disconnecting from TV

(Topic created on: 22-01-2023 10:09 AM)
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ILikeDucks92
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Hi, we have recently purchased the Q930b, it is connected to our Samsung TV - UE82RU8000 it's connected by Bluetooth and WIFI. Both devices have the latest firmware.

Whenever the TV has been off and switched back on again the audio output automatically goes back to TV speakers. When I select the soundbar connected by WiFi on the audio settings there's no sound. I then have to reconnect through Bluetooth. Can anyone help as to what I need to do so I don't have to do this everytime the TV is switched on?

Thank you
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3 REPLIES 3
Rob04
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Did you ever get this resolved, I get the same issue!

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ILikeDucks92
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Nope we're still getting the same issue
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Rob04
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I recently changed broadband supplier and thought it was maybe my router, have a separate one for my other devices and only use my main for the TV stuff, still bloody does it, sometimes it just completely looses the WiFi and have to reset everything, done that this morning before leaving for work,vfinfets crossed it's up when get in!!!

May need to escalate to Samsung on a call!

 

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