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Q80R bass issue

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Hi all

i receive Q80R sound bar few days ago..everything seem to work.. but sound from sub seems very low.. i have increased sub level to +6..but it still seems weak. on some DD5.1 content i can hear the low frequency to some what ..but on atmos contents its kind of non-existent. 

I tried updating the firmware using smart things app..and it updated to 1010.5 with no issues (actually it found two updates).... i thought may be sub did not got updated.. so i tried manual install using usb method(SAT-HKA19WWC\image in root)...but inserting usb in service port and turning the soundbar on does nothing whereas its suppose to start automatically. what am i doing wrong?is the sub defective?

 

my settings are

M-0128.0

B-1010.5

H-0051.0

FD-0040.0

W-0033.0

S-0033

are these the latest versions?

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