20-02-2023 03:11 PM in
Hello, I have been trying for months to get Q-Symphony to work with my TV, and it just doesn't work. I have tried almost everything. I tried connecting via HDMI, Wi-Fi to no avail. I don't know what to do. I tried factory resetting the TV and Soundbar and still doesn't work. I think it's because of an update (on the TV) that happened from version 22** to 23** and now even the latest update (2401) doesn't work. I do not have the optional rear surround speakers and I don't connect anything to the soundbar's HDMI port. Back then Q-Symphony worked with no problems using HDMI-eARC and using the included HDMI cable from the Soundbar but once after that update (on the TV) from 22** to 23**. It just stopped working. I thought maybe if I updated the Soundbar. It would work. I used the SmartThings app to check for updates on the Soundbar, and it said no updates available. I checked the support page and found an update and I got a USB OTG (Micro-USB to USB-A) and put the files on a 16 GB USB (formatted FAT32) and I did the update, and it worked on the Soundbar. I've got two devices with the latest update available, and it still doesn't work. I also decided maybe like it was region locked or something. I did an ISLS (Internet Service Location Setup) from Morocco to USA on the TV just to check and still nothing. I don't know what to do now. I mean yes I could shell out 150$ for the rear surround speakers (SWA-9100S) just why not, but I mean come on. The reason I want Q-Symphony is for surround sound. So basically from 3.1.2 to 5.1 channels and also If I do get the rear surround speakers. It will be theoretically a 7.1.2 channel setup obviously the speakers on the TV aren't exactly amazing but still. I really hope someone can help me and get this to work.
20-02-2023 04:04 PM in
20-02-2023 09:25 PM in
No, I don't see a TV + Soundbar option well not anymore and I use all intelligent mode so everything is adaptive and yes I tried it. I disabled intelligent mode and put my soundbar to standard but still nope and for the models you listed. I don't have a 2022 tv nor soundbar. We talking Q-Symphony 1 not 2. I have a The Frame 2020 75" TV and HW-Q70T soundbar.
22-02-2023 05:58 PM in
I said everything in the first post but yes I did already tried that. It didn't work and also tried turning on eARC and off and using just standard ARC but still nope. I do not have a toslink cable (Digital Input Cable).
01-03-2023 01:04 AM in
I have the same problem on my frame (QN55LS03TAGXZS)
After many tests I turned off the Anynet+ and with this the TV speaker stayed on along with the sound bar.
The volume of each device is controlled separately.
Sorry my bad english.