08-02-2018 06:36 AM
09-02-2018 11:55 AM - last edited 09-02-2018 11:56 AM
wrote:Hi!
When I turn on my soundbar, it gets stuck on hello and doesnt do anything else.
Is there something I can do?
Thank you for your help.
Hi @FGSD, not sure how you are connecting to Tv but with this soundbar it can be via optical cable, HDMI or Bluetooth- more info in manual. Troubleshooting is on page 31 http://downloadcenter.samsung.com/content/UM/201709/20170907102213112/HW-M450_ZA_FULL-170830.pdf
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
09-02-2018 12:45 PM - last edited 09-02-2018 12:45 PM
I connected it via aux and HDMI. In both cases, it got stuck on HELLO when I turned it on and didn't react to anything except for unpluging it from power.
09-02-2018 01:39 PM
wrote:I connected it via aux and HDMI. In both cases, it got stuck on HELLO when I turned it on and didn't react to anything except for unpluging it from power.
Are you still getting anywhere after disconnecting? You could try a reset by powering on Soundbar,them press and hold Vol+ and Vol - until INIT appears on display. More info on Us site http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=464999&modelname=HW-...
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
26-11-2018 02:21 AM
I have the same issue. I have tried hard reset with pushing + and - and unplugging and replugging. Still on HELLO.
Called Samsung support and they said I have to call for a paid service call since I am out of warranty.
I tested the HDMI cable with another device and it's not the cable. I am using Samsun TV and checked all settings.
Anyone have any input?
Not sure what more service call would do except cost me more money.
@JAMES4578 wrote:
wrote:I connected it via aux and HDMI. In both cases, it got stuck on HELLO when I turned it on and didn't react to anything except for unpluging it from power.
Are you still getting anywhere after disconnecting? You could try a reset by powering on Soundbar,them press and hold Vol+ and Vol - until INIT appears on display. More info on Us site http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=464999&modelname=HW-...
07-04-2019 05:41 AM
I'm having the same problem... did you ever come up with a solution?
07-04-2019 10:47 PM
Nope - I think it is fried. Luckily I bought at Costco and they took it back and refunded my money.
13-01-2022 02:07 AM
HELLO EVERYONE, TODAY IN 2022
I HAVE HAD THE SAME THING HAPPEN TO ME, I HAVE READ EVERYTHING AND CAN'T GET IT TO TAKE OFF THE "HELLO". FINALLY SOMETHING WORKED FOR YOU GUYS
13-11-2023 01:30 AM
So what did you find that was the solution