Hi everyone . I am Italian and since about Thursday I am experiencing problems with my Samsung ht-j5500 home cinema. Practically the remote control no longer goes and the signal on the hdmi jumps repeatedly. the display alternates the word load and no disc. Wednesday the system worked perfectly. Other than soundbar. I connected it to the internet for the first time after 8 months to check for updates and the problem arose the next day. Can you help me solve it? I don't want to buy a soundbar and I want to stay with Samsung.
Good to hear that they are working for an update.
my question is how it is possible to apply update on our system, coz player screen is not stable (Load / no disc) .
Both soft reset / hard reset is not possible to apply
how shall we proceed?
I am in South Africa and have an HT-J5500K Home Entertainment System.
Same problem being experienced since yesterday with the system cycling through boot process with DVD player alternating through LOAD and NO-DISK. Cannot access the menu system and HARD RESET does not work. Cannot play sound through system except when you select the TV SOUND OFF effectively disabling the HT system. Smart TV will not recognise the HT-J5500K HDMI as a source. Seems to me to be caused by a firmware/software upgrade problem.
We're in the UK. Everything was fine until last night (29Jun). Now our J5500 just cycles through no_disk/load continually. How come, if it's been an issue for what looks like 2 weeks or more, the 'update' or whatever it is, is still being sent out. So ons said it may be about a licence problem which maybe more reasonable so I guess we'll just have to wait and see. If we're waiting, how will be know when it's fixed?
Yeah. There's discussions about the blu-ray player and an SSL certificate/licence expiry. Could be misunderstanding the issue but whatever the issue is, it's a royal PITA.
It is a firmware issue based on this thread and the similar one in the USA community. But apparently @samsung only cares about your problem if you live in the UK or USA. Customers from other countries are left to their own devices. Contacted multiple centres in South Africa including their head office here without any joy.