@jondoc: I'm sorry to hear that you encountered this issue when purchasing your soundbar, but it's wonderful that you were able to get it sorted, and are seeing the benefits of it's cinematic sound. Did you go for the Q990B, like the original poster? Regarding the warranty, please be assured that registration is not required, as this activates automatically on the date of purchase. For your other query, please can you provide a photo of the white lights you're seeing to give me a better understanding of the issue?
Thanks for your reply Andrew, I now feel I`m not alone. Yes I purchased the Q990B. It`s fantastic. The lights stay on in stand by and when it`s powered up. Thanks again.
Ok!. Taking it that the main soundbar has a definite fault, and Samsung Technicians on 3 sites cannot fathom why the fault is there ( I do now know what the fault is, through 3 days of wasting my unpaid time ). The soundbar is now being returned and not replaced ( replacement is what I really wanted; because it is a brilliant soundbar (even at the once in a lifetime; for me, price of £1600. ) because of Samsungs insistense on waiting to send a replacement till the faulty one is in the "returns" ???warehouse. Even if their Technicians cannot find a solution and want me to update them on the outcome of my/Samsungs faulty products??. Why isn`t the multi billion pound global Samsung empire not joined up. This is 2022. Send the replacement when the product that you know is faulty is picked up. The "Samsung Online Shop Expert" who helped me with my return, was the face or Samsung that thousands and thousands of negative reviewers of Samsung on the web, needed to be in contact with (Jassy is my Samsung experts name ? )
Wish I`d seen the worldwide negative reviews about Samsung in general, befor I bought this brilliant, brilliant soundbar. But i`m notsure I`d bought differently though. Now I have to start the search process again.
