No sound on soundbar

[NikatConway]

Hi there, I was wondering if someone could help with this issue. I’ve recently bought a new Samsung T550 Soundbar to go with my new Toshiba 4K TV. I connected the sound bar via Bluetooth which was fine, but I’m getting a slight audio delay which is annoying. I figured the best way to connect would therefore be with the HDMI Arc.

I connected a HDMI cable to the ARC port on both the Soundbar and the TV. I’ve set the TV to play audio through the hdmi arc, and selected the correct setting on the sound bar. The sound bar displays ‘hdmi arc’ and my TVs remote even now turns the sound up and down visually. However I’m getting absolutely no sound. I’ve tried unplugging all other hdmi ports and still no sound

any one have ideas?

[PaulyWauly36]

what do u use for signal to tv?,sky virgin etc, if just tv aerial,use a optical lead not arc

[NikatConway]

I use satellite aerial from sky,  but there was no sound on the tv even when sky was unplugged and I was checking the tv sound

[PaulyWauly36]

sound bar instructions say select D in on source

[NikatConway]

Yeah it does, and then says hdmi arc on the sound bar

[PaulyWauly36]

you cant beat an optical lead in my opinion , tv to soundbar...it says the soundbar has a hdmi in,if so plug the sky in there,pain in the butt some of todays tech,never easy,

[NikatConway]

I’ve brought an optical cable now, I’ll try and fit it later. Will this work with all the tech that’s plugged into the tv? Xbox, sky, chromecast etc

[PaulyWauly36]

yes it will,