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No sound from Samsung N850 soundbar

(Topic created on: 10-01-2024 10:39 PM)
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Houndog787
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Had the N850 for 3-4 years now and i love it however i have come across a problem today

I've no sound and it keeps saying on display TV arc then update so obviously i assume it's due an update so i try update via smarthings app and for some reason it's showing the device as offline and I'm unable to get it back online as my remote only works to change sound mode or power on/off

So i then tried a reset and still same issue 

Then i opted to try to update via USB and still same issue 

Tried holding down volume button up down for 5secs and still same issue with no sound 

Display when powered on will rotate from saying the following in display

TV arc

update

bye then on again

I'm lost on what to try next and Samsung said I'd need to pay for my local repair centre to take a look at it

Please has anybody any suggestions? 

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