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I am ready to buy the K950 Atmos Sound bar, if you can fix the widely reported issue with Sky Q

(Topic created on: 13-11-2017 07:28 PM)
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oviano
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Here is a link to the Sky forum describing the issue:

 

http://helpforum.sky.com/t5/Sky-Q/Dolby-Atmos-problem-Samsung-HW-k950/td-p/2697296

 

To cut a long story short, everyone is finding that after switching out of a UHD Atmos Sky broadcast to a regular non-Atmos channel, the sound is lost and requires the sound bar to be rebooted.

 

This is enough to put me off buying this otherwise well-reviewed unit.

 

Samsung, can you confirm whether you have plans to get to the bottom of this?

 

I'm 100% certain to buy this sound bar, if this issue gets fixed, otherwise forget it.

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6 REPLIES 6
Mackemexile
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I too am experiencing this issue and have been from day one of Dolby Atmos sound being available from the Sky Q box. I would love to recommend this Soundbar to anyone asking for a Dolby Atmos system but with this issue still outstanding I will not!! I don't know if you read the comments in these forums but I suggest you do get to the bottom of this issue as I am convinced that you are losing prospective sales. There are plenty of people asking for advice on the Sky Q forum but are being put off buying your soundbar because of this issue. 

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Marky00
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I am finding that after switching out of a UHD Atmos Sky broadcast to a regular non-Atmos channel, the sound is lost and requires the sound bar to be rebooted.

 

Samsung, can you confirm whether you are looking into this problem please I have not found anyone who can get this to work with Sky.

There is already a very large discssion going on about this on the Sky forum 

 

 

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AntS
Moderator
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Hi all. I've escalated this to our Product specialist and Head Office to get some insight from the Samsung end on this for you.

 

@Marky00: As it's on the same topic, I've merged your thread with this one.

oviano
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Thanks AntS, that is much appreciated.

I think even if it's a case of Sky not correctly terminating the audio stream, it woulds surely be better if the Samsung device can handle it rather then essentially become unusable.
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oviano
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So Sky are reporting in the other thread that the issue is not their problem to solve.

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oviano
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So just to update, Samsung support have told me there are no reported issues of this issue...even though it has clearly been reported in both the Sky forums and these forums.

 

I have no interest in spending any more time with either Samsung or Sky trying to get this solved so I won’t be buying this sound bar.

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