hello, I just purchased and set up this new Samsung sound bar. I'm having so many issues with it
I set up the cables and plugs EXACTLY the same way it showed me to on the manual. The problem? My TV [LG Smart TV] is not picking up sound from HDMI Arc. I have HDMI Cable plugged into HDMI Arc from Soundbar and TV. One point we did get sound working but it would cut out every 5 seconds and go through a weird cycle.
Since then, it's changed settings to TV SPEAK. I can't get it out of this setting. If I select "Sound Mode' it says NOT AVAILABLE.
The TV picks up the sound bar and the Arc connection, but the sound bar isn't picking up my TV !
Bluetooth devices work fine but I also want to use it as an actual sound bar. The sound that I heard before from it sounded amazing, before it was suddenly lost.
Here's what I have already tried:
- Turning it off and on again
- Unplugging all devices from the power point, waiting several minutes, plugging them back in
- Switching HDMI Arc ports
- resetting TV to factory settings
- calling up Tech support [they just told me to restore the TV to factory settings].
I have looked at other posts regarding this issue and I couldn't find an appropriate solution.
