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Original topic:

HW-S60T Soundbar keeps cutting out while playing music

(Topic created on: 11/02/21 08:09)
Bluefusion
Explorer
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We have numerous Alexa's around out property, all of these steam music from Alexa via Amazons Music service without issues, however, if I ask Alexa on the HW-S60T soundbar to stream music it keeps cutting out for a split second every few minutes which makes the streaming music useless. As mentioned all other Alexa's are fine, so why is it not able to do it without issues through the soundbar?

13 REPLIES 13
StephaneTo
First Poster
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I have the same problem with my Q800T. Random cuts only with alexa Amazon Music via wifi. No problem on Bluetooth, hdmi or hdmi Arc. We need a firmware update plz

Lakritskatt
Explorer
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This must be a known issue. Why isn't anyone from Samsung responding to say whether they are going to fix it or not. I returned my Samsung soundbar and got a Sonos instead. So much better. Trust totally broken Samsung.

SvenBrencher
New Member
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Same with my HW-Q800T Soundbar. It is really annoying that Amazon Music songs are always stopping for a split second – oftentimes 2-3 times per title. It doesn’t happen with any other device in the same WIFI Network. I would really appreciate a firmware update. 

Chris17
Observer
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Same issue here. It’s very frustrating. Has anyone had a response from Samsung as yet?