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Original topic:

HW-Q950T - extremely loud volume from Spotify Connect

(Topic created on: 28-06-2021 08:07 AM)
mjustiniano
Explorer
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Audio & Video

Hi, I'm playing music on my HW-Q950T soundbar / surround sound system using Spotify Connect from my iPhone Spotify app, both units connected via my home wi-fi.

The volume is extremely loud. It's basically unbearably loud already at 15 out of 100 volume points. I'm guessing playing at 50 would explode the speakers...! 

The volume is much louder than when playing from my other source (Samsung TV via HDMI eARC, QE65Q60TAU), and also much louder relative to any other sound system and what to expect when having the volume at 15/100. Vice versa, volume point 1 is already way to high in terms of what to expect.

This also makes it difficult to increase or decrease the volume, both from the iPhone Spotify app, the Samsung remote and the iPhone SmartThings app. One click or a tiny swipe makes too much of a difference.

Is it possible to fix this in a firmware update? Thanks 😊

 

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4 REPLIES 4
BruceH
Community Manager
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Hi @mjustiniano,

 

Could you share the firmware version from both the TV and the soundbar?

 

You can try and update the soundbar through the Smart Things app as well 👍


---------
Moderator-signatures-v1-NL
"It’s better to give than to receive. Especially advice."

mjustiniano
Explorer
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Audio & Video

Hi Bruce!

Sure; both have the newest available firmware and have autoupdate activated.

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BruceH
Community Manager
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Audio & Video

Does this only occur when you use Smart Things to stream to the soundbar? Or does is happen as well when you play music through Bluetooth for example?

 

Seems to be a common issue with Wi-Fi speakers in combination with Spotify: https://bit.ly/2UIXl3K


---------
Moderator-signatures-v1-NL
"It’s better to give than to receive. Especially advice."

mjustiniano
Explorer
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Audio & Video

Hi Bruce.

It occurs when streaming from Spotify through Wifi / Spotify Connect. I don't use Bluetooth.

Thanks for the link, it seems like this is a Samsung bug.

Let's pray Samsung decides to fix it some time.

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