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Original topic:

HW-Q950A and Q-Symphony Sync with UE70AU7100

(Topic created on: 29-12-2022 12:20 AM)
Colshie
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Audio & Video
Hi All, going crazy here. New sohndbar all hooked up and everything seemed fine until the TV creates an echo as the Q symphony is out of sync between the soundbar and TV. Only happens with certain front/left front/right channels are being used. Horrible sound experience and I cannot seem to fix it. Any ideas? Both connected via eARC and if I select soundbar  problem goes away. Seems a real issue between 2 Samsung products that fail to deliver on  a key selling feature.
8 REPLIES 8
xSteveuk
Maestro
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TV speakers on aswell soundbar
Maybe causing the echo

Start by accessing the menu on your smart TV.

Select the “audio menu” for more settings.

Regulate the volume of the speakers through your remote control or TV buttons.

If possible, switch them off entirely (if possible, there should be an option for it) or change the output.

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Colshie
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Hi Steve, the problem Is the tv speakers and soundbar are meant to work together using a Samsung feature called Q Symphony. An echo is being created as the tv speakers are getting out of sync. Thanks for your reply
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xSteveuk
Maestro
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Hi,
This may help

Soundbar is out of sync with the TV

https://www.samsung.com/us/support/troubleshooting/TSG01110022/
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sklugs46
First Poster
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having the same problem. i think a symphony just isn’t good and shouldn’t be used

wollanup
Apprentice
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Same problem with a TV S95B and soundbar Q700B with good HDMI 2.1 cable. Of course none of the fake advices on this thread helps. This technology is just not working.

I spent hours to try to fix sync, adjusting audio delay on both TV or soundbar, sometimes it almost work with some sources like Netflix on TV but it doesn't on other source like Nvidia Shield Pro. And when you think sync is ok on both speakers, well, you've just lost audio/video sync.

Hey Samsung, I gave you 2000 EUR to get this...

It's a shame that a such advertised feature is just *****

GoodmanB
First Poster
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Same issue here with S95B TV and a Q990B soundbar. It is particularly noticeable on Netflix (e.g. The Pentaverate s01e05 first 1 minute).

The TV is running latest 1420 firmware and the soundbar  latest 1010.

wollanup
Apprentice
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@GoodmanB, can you hear a difference between Dolby Atmos content and standard PCM 2.0 or 5.1 ? (can't try myself for next few days)

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Giorgio bfc
First Poster
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How do you get the firmware 1010 on Hw-Q990b I find the last 1008.2

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