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HW Q90R stuck in store mode

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HW 90R stuck in store mode What is the steps to get it unstuck or reset?

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Moderator
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Hi @Tferdit ,

 

With the power off, Press and Hold the Volume Down Button on the soundbar until the display comes on and use the remotes navigation pad/buttons to change the shop mode setting.  

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Moderator
Moderator

Hi @Tferdit ,

 

With the power off, Press and Hold the Volume Down Button on the soundbar until the display comes on and use the remotes navigation pad/buttons to change the shop mode setting.  

View solution in original post

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I can't hold the volume down button as none of the 4 buttons work as it is in shop mode to stop the kids pressing the buttons 

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@Dadd1o wrote:

I can't hold the volume down button as none of the 4 buttons work as it is in shop mode to stop the kids pressing the buttons 


"With the power off" your device needs to be off and when you do the described action by @TessM to power your device on to the menu your looking for.

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