Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem.
It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.
Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements.
See this link for how widespread this has already become:
Solved! Go to Solution.
hi i have the latest software update but lose my connection to the subwoofer and rear speakers every time i switch off ..patience is running out fast.help please
I'm also having same issues with sub and rears dropping out occasionally. I have latest firmware updates. ID-set helps but after a while it starts disconnecting again
No issues with mine, although my first one was faulty out of the box. Every issue seems people are using USB to do the update, not smart things which is easier abd safer and auto updates seamlessly, firmware and speakers, USB way won't update speaker firmware snart things updates everything
Its a no brainer to use smart things.
When I did get mine replaced the manager of the shop bought the replacement over and the subwoofer would not sync, plugged my orginal subwoofer and synced, and yes so mine works well, no issues, even atmos works through tv app.
Exactly the same problem. I have the latest firmware updated via smart things. When it works it is great but this situation, going on for so long, is pathetic.
I've just bought the HW-Q90R soundbar.
Either mine was already at factory with the latest software version or it updated automatically via the SmartThings App.
Sadly my Subwoofer is loosing the connection like every single day!! It stays at red light. While the rear speakers seems to turn on as expected. (Blue light)
When it happens, it doesn't even help to power cycle the Subwoofer. (After a power cycle, the light blinks SLOW BLUE, but still doesn't connect. )
The only thing that works is the annoying fact that I need to both rear speakers and the subwoofer into the pairing mode. (Fast blinking blue light) and then on the soundbar initiate the SET-ID function. Afterwards all works fine, I can listen to movies or music for hours just fine. Next day same story.. subwoofer stays RED yet again 😞