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HW-Q90R Disconnects!


Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem. 


It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.


Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements. 


See this link for how widespread this has already become:


Please  respond. 



424 REPLIES 424

Completely disable your 5ghz wifi, only use 2.4. That solved it for me on the q950t. 

Samsung shame on you! These expensive machines should also work in a house with 5ghz.


My Q90R soundbar works on 2 .4 or 5, makes no difference on mine.




I have read through (most) of this thread hoping to find a solution for my issue, unfortunately i haven't so much. I got here after posting here a few comments in theis thread below where people have the same issue:

my initial thought on this issue and the lost subwoofer connection was faulty, hence my response to SesionNLive here above.

My issue is that after a (smartthings) firmware update right after purchase of my q80r it left me without updating the W (woofer?) : and S (subwoofer): leaving them both at 0.033.0 instead of the expected 0.24x.0 and 0.136.0. 
i have tried updating the main unit (W:oofer) via smartthings and via usb but to no avail.,also the update via usb of S: did not work. I followed the manual as well as the youtube links posted earlier.


Am i doing something wrong, am i missing something? i have found that most people here have issues with updating from higher values then 0.033.0 unlike me and the people in the other thread. Anyone have any thoughts on how to upgrade this to current values as it seems it makes a fair improvement and i am far from happy with my current sound from (sub)woofer.


Kind greatings, Matthieu


First Poster

Can someone please help me!!! I have the HW-950T and all it does on certain channels is have choppy gargling audio, but video is clear. I changed the HDMI cables and did nothing. I'm connected ARC. My old Samsung soundbar never had an issue. I thought it was Comcast issue and tech comes out and nothing..


Mostly happens on sports games or news channels. It will spit out choppy audio, but tv audio is fine if I turn off the Soundbar, so now I know its the soundbar.. No idea with this 5ghz config on Soundbar. My Samsung TV is on WIFI connected to 5ghz. if I hold up the subwoofer remote per manual it just shows ARC... never goes to any other mode.


I'm on the latest firmware.. I can't believe this junk premium product with sound cutting out for 5 minutes and then goes away.. Its sporadic. 

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