10-06-2019 08:07 AM
Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem.
It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.
Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements.
See this link for how widespread this has already become:
https://www.avforums.com/threads/samsung-hw-q90r-soundbar-review-comments.2231672/
Please respond.
Solved! Go to Solution.
18-07-2019 05:32 PM
Hello everyone, following your advices I had a look at my TV settings:
I have only the possibility to select AUTO or PCM in the numeric output.
In auto and PCM I still have the possibility to select a sound mode and there is no « atmos » text typed in the soundbar or the screen.
any advice ?
18-07-2019 05:37 PM - last edited 18-07-2019 10:33 PM
Hello everyone, following your advices I had a look at my TV settings:
I have only the possibility to select AUTO or PCM in the numeric output.
In auto and PCM I still have the possibility to select a sound mode and there is no « atmos » text typed in the soundbar or the screen.
any advice ?
EDIT:
Whoops ! I have changed the mode to « auto » and restarted my TV / Netflix app, now it works !
18-07-2019 10:32 PM - last edited 18-07-2019 10:32 PM
Last question: on the parameters, should I put « virtual » to ON or OFF? I can’t hear any noticeable difference.
20-07-2019 05:42 PM
Hi,
Since few days YouTube stopped to play 5.1 sound on my Q90R soundbar.
Same on Nvidia Shield and Xbox one connected directly to soundbar.
Do you have the same?
Or something wrong with my settings?
22-07-2019 12:01 AM
I am having the same problem sense 1008 update. The subwoofer does not work at all with YouTube 5.1 test tubes. Using Netflix the subwoofer and rear speakers are very quiet in atmos mode. Prior to this update I got good sound from YouTube,Netflix etc that is when the speakers connected.
24-07-2019 08:11 AM - last edited 24-07-2019 08:15 AM
to Sqlutsqvq
I also don’t know what the “Virtual on/off” does. I didn’t found it in manual.
I suppose that this function should transform 5.1 signal to 9.1 but I don’t hear any difference too 😕
to NatFlenders
I cannot confirm this. When I watch YouTube or TV bradcast I can hear 5.1 signal. Also the signal from my multimedia player Dune is alright.
In this case it could be problem of the TV firmware (related to HDMI), but I’m not sure about it .
to Bezo
Yes, I confirm. The subwoofer works for me but even if I set +6 the difference is very small. The same with other satelites except the central. That’s the only one where i can hear the volume change clearly.
to SAMSUNG
Please fix all the problems and do new firmware. I’m so dissapointed that there's noone here from Samsung who would try to help us. This is my first and very bad experience with Samsung and for a long time I will try to avoid Samsung products. But now I have your product, I want 7.1.4 and your product is the only one who has it in this time so I will stick with it but I’m dissapointed with the issues and with Samsung approach.
PLEASE:
- control volume for all speakers
2 Update remote control functions
25-07-2019 10:55 PM
Would you guys recommend upgrading to 1008? Currently experiencing my sub dropping connection. I have the EU version of the soundbar
27-07-2019 11:41 AM
I just bought this yesterday and hooked it up to my LG OLED C7 via ARC. Linked my 4k player and Sky Q box up to the soundbar and then an hdmi arc into the tv from the soundbar.
Its confusing me though trying to simply switch to watching Sky - am I to use the sound bar remote to flick between the sources to get to Sky? It usually ends up taking a while to pull the signal through which is odd...and the sets off the 4k player by starting it up which is annoying.
Also having all of the issues with signals being lost in the woofer and rear speakers. I have no confidence that this will all be fixed.
27-07-2019 11:44 AM
Problems are.fixed people! 10008 on Dutch bar here...
Just read the forum feom page 9 amd further......
27-07-2019 04:35 PM