10-06-2019 08:07 AM
Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem.
It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.
Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements.
See this link for how widespread this has already become:
https://www.avforums.com/threads/samsung-hw-q90r-soundbar-review-comments.2231672/
Please respond.
Solved! Go to Solution.
28-06-2019 08:59 AM
28-06-2019 09:59 AM
Ah yes finally! no problem with connection after updating to 1008! GREAT!
28-06-2019 12:26 PM
Just upgraded to version 1008 (US) and confirm all is working.
UK Soundbar
28-06-2019 12:26 PM
Im on 1007.9 and stilll have connection issues.
Can some one share the Firmware folder for 1008, Im on Mac and lovely Samsung only caters for exe files and windows !!!!!!!!!
Frustrated to say the least, 1500 quid piece of kit and driving me crazy
28-06-2019 12:28 PM
Hey Stewart, happy to help. What do you need? Can you not download from the link?
28-06-2019 12:29 PM
Hi
Can download but its exe file, Im on MAC so cant unpack it to USB to then update the soundbar.
I basically need the folder from the USB stick that has been unpacked.
28-06-2019 12:31 PM
28-06-2019 12:34 PM
28-06-2019 12:54 PM
28-06-2019 01:53 PM
If you use an Unzipper, the Mac will just extract the EXE and you'll see the folder