10-06-2019 08:07 AM
Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem.
It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.
Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements.
See this link for how widespread this has already become:
https://www.avforums.com/threads/samsung-hw-q90r-soundbar-review-comments.2231672/
Please respond.
Solved! Go to Solution.
27-06-2019 05:26 PM
27-06-2019 05:29 PM
Just came home from work and 1008 still works like a charm!
27-06-2019 05:35 PM
You are indeed correct change from standard to surround and I can confirm this is now fully working and the sound is epic
27-06-2019 05:41 PM
@VP01 wrote:Ok so, the update does indeed fix the rear speaker issue when your watching sky for example via HDMI however if you go to spotify and connect via wifi and play a song the rear speakers will not work.
Also tried youtube via mobile and via amazon firestick no sound out the rear speakers again.
So a bit of good and bad news. Can others who say it is working now check if it does via spotify, youtube, mobile device etc.
I don't experience any of those issues after the update. Spotify Connect works. Amazon Fire Stick 4K works fine, great on fact. YouTube native app on Q90 TV works.
27-06-2019 05:42 PM
@PauluzNL wrote:
2.0 content gets played as 2.1 on “standard” mode. Try playing spotify on “surround” mode.
That's what I did too. I failed to mention this in my reply earlier to another member.
27-06-2019 08:11 PM
YouTube and spotify are 2 channel aren't they ?
27-06-2019 09:06 PM - last edited 27-06-2019 09:07 PM
I also live in the netherland, after the 1007.9 update my soundbar works the way it should. No more connection loss with the rear speakers.
28-06-2019 06:54 AM
28-06-2019 07:00 AM
Hello,
I just hit the same problem and send my Q90R today back to Samsung to get a "new" one...
I am really exited to see if the "new" one works better...
I also had to disconnect one of my rear satellites, in my case the right one.
But after I did this the Q90R works perfekt with every input: XBox One X Dolby Atmos; Netflix; TV; WiFi Spotify Connection; switch in between those modes... Everything was fine, just the start of the Soundbar is not acceptable for me, not for a top product!!!
BR,
MaV
28-06-2019 08:47 AM
Turned it on this morning and still going strong and working as designed!!! Updated software via USB shows on SmartThings too