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Original topic:

HW-Q90R Disconnects!

(Topic created on: 27-06-2019 05:54 PM)
ShiroEd
Apprentice
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Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem. 

 

It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.

 

Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements. 

 

See this link for how widespread this has already become: 

 

https://www.avforums.com/threads/samsung-hw-q90r-soundbar-review-comments.2231672/

 

Please  respond. 

 

 

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426 REPLIES 426
Helal
Journeyman
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Moi aussi mon ami :smiling-face: Après 2 semaines de débug intensif, la maj en version 1008 US est parfaite.
Pour info, elle mets à jour la version des SUB et REAR en 0136 au lieu de 0133 précédemment.
VP01
Journeyman
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Guessing you're in France 

 

Google translate your post which says - Me too my friend After 2 weeks of intensive debugging, the maj version 1008 US is perfect. FYI, it updates the version of the SUB and REAR in 0136 instead of 0133 previously.

Taekwonrooij
Navigator
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I live in netherlands, installed us version problem solved after one noght still working. So sofar it works..

gnomes
Journeyman
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Interesting! How can you tell the versions of SUB and REAR? As when on smarthings app, it only gives you a single firmware status
JohnnyMnemonic
Student
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Just updated mine to ver. 1008. Let's see how it goes tomorrow morning!

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CappedCash
First Poster
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I had the similar issue as my rear speakers used to disconnect after a while... with the update of firmware to 1008 version the problem seems to be resolved ...I haven't seen any connection issues after the latest firmware update...

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VP01
Journeyman
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Update 1008 in progress, sound bar took less than mins to update and only said update - bye - on once. Speaker and sub updates in progress hopefully this sorts it!

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ShiroEd
Apprentice
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Keep us posted...
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VP01
Journeyman
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Ok so, the update does indeed fix the rear speaker issue when your watching sky for example via HDMI however if you go to spotify and connect via wifi and play a song the rear speakers will not work. 

 

Also tried youtube via mobile and via amazon firestick no sound out the rear speakers again.

 

So a bit of good and bad news. Can others who say it is working now check if it does via spotify, youtube, mobile device etc.

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canton
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I am from Slovakia. I updated my soundbar to ver. 1008 today and everything is fine. My problem with speaker and sub seems to be resolved. I hope. :face-with-tears-of-joy:
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