10-06-2019 08:07 AM
Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem.
It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.
Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements.
See this link for how widespread this has already become:
https://www.avforums.com/threads/samsung-hw-q90r-soundbar-review-comments.2231672/
Please respond.
Solved! Go to Solution.
26-06-2019 02:46 PM
26-06-2019 03:00 PM
My soundbar is going in for repair on Friday and have to go through the hassle of unplugging and repackaging it all!
If i hear anything regarding the root cause other the a software issue i will let you all know. Hopefully my soundbar doesn't come be damaged!
26-06-2019 03:11 PM
wait for 1.008, or do you have that one already?
26-06-2019 03:28 PM
Tempted, but its not yet clear if the 1.008 update will fix this issue. I can't even update to 1.007.
I asked Samsung what fixes/ improvements are in the 1.007 and 1.008 update and they said bug fixes and minor enhancements. Asked for release notes or further documentation on this which was not given.
26-06-2019 07:20 PM - last edited 26-06-2019 07:23 PM
Update 1008.0 is available at us page: https://www.samsung.com/us/support/owners/product/2019-harmon-kardon-soundbar-w-dolby-atmos-hw-q90r
Read: Upgrade guide Version 0000! (click SEE MORE) You have to update bar and after that rear and sub.
26-06-2019 07:38 PM
Great! Hopefully it gets localized around the globe soon.
26-06-2019 07:47 PM
26-06-2019 07:53 PM
Please let us know if Version 1008.0 and 0000 fix the issue. I have my soundbar going in for repair soon and if this update fixes it then great!
26-06-2019 08:02 PM
has anyone tried dolby atmos with Apple TV 4K with this soundbar? I have the n950 and in the atmos the rear speakers are very low, if imposed dolby 5.1 they sound great. With Xbox in dolby atmos the rear speakers have perfect volume.
26-06-2019 08:07 PM
for me the 1008 solved the issue of disconnects for now.
I bought and use the box in germany and the us fw works fine. I use the box with ATV4K and PS3.