Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem.
It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.
Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements.
See this link for how widespread this has already become:
Solved! Go to Solution.
My soundbar is going in for repair on Friday and have to go through the hassle of unplugging and repackaging it all!
If i hear anything regarding the root cause other the a software issue i will let you all know. Hopefully my soundbar doesn't come be damaged!
Tempted, but its not yet clear if the 1.008 update will fix this issue. I can't even update to 1.007.
I asked Samsung what fixes/ improvements are in the 1.007 and 1.008 update and they said bug fixes and minor enhancements. Asked for release notes or further documentation on this which was not given.
Update 1008.0 is available at us page: https://www.samsung.com/us/support/owners/product/2019-harmon-kardon-soundbar-w-dolby-atmos-hw-q90r
Read: Upgrade guide Version 0000! (click SEE MORE) You have to update bar and after that rear and sub.
has anyone tried dolby atmos with Apple TV 4K with this soundbar? I have the n950 and in the atmos the rear speakers are very low, if imposed dolby 5.1 they sound great. With Xbox in dolby atmos the rear speakers have perfect volume.
for me the 1008 solved the issue of disconnects for now.
I bought and use the box in germany and the us fw works fine. I use the box with ATV4K and PS3.