Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

HW-Q90R Disconnects!

(Topic created on: 25/06/19 23:55)
ShiroEd
Apprentice
Options
Audio & Video

Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem. 

 

It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.

 

Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements. 

 

See this link for how widespread this has already become: 

 

https://www.avforums.com/threads/samsung-hw-q90r-soundbar-review-comments.2231672/

 

Please  respond. 

 

 

0 Likes
Reply
1 ACCEPTED SOLUTION
Solution
ShaneB
Hotshot
Options
Audio & Video

Maybe this might help :smiling-face:

 

https://www.samsung.com/uk/support/tv-audio-video/how-to-update-the-software-of-your-q90r-soundbar/

 

Created last week so let me know if it's useful by 'liking' post :thinking-face:

 

Accept as solution if it helps @ShiroEd

 

View solution in context

425 REPLIES 425
mario_kao
Observer
Options
Audio & Video

new update of the soundbar from de smarthings app 1007.9

Scorplex
First Poster
Options
Audio & Video

I am getting it !

I hope it will fix the problem .... let see in couple of minutes

0 Likes
Reply
Taekwonrooij
Navigator
Options
Audio & Video
Let us know!!
0 Likes
Reply
Scorplex
First Poster
Options
Audio & Video

It seems to work !!!!

First, it is the first time that ARC connexion is recognised and I didn't understand before how it was supposed to work. Now it turns on with the TV and it is great ! (before I had to select the soundbar in th menu of my samsug TV)

I turned it off and on again 6 times and it was sync every times !

It seems to be ok even if after the update I had to sync first the rear and SW but since they still all sync.

Hope it is not a mistake but I think it delivers finally !

0 Likes
Reply
Taekwonrooij
Navigator
Options
Audio & Video

I hope you are right. Bit after tv power off and on i had my arc back so thats a separate issue i guess. For the subs amd rears, turning it on off usually works but when its been off for a longer period, thats the question! So after 2 hours off or one night will it then work?? I dont know how long it needs to be off before error kicks in?

0 Likes
Reply
Scorplex
First Poster
Options
Audio & Video

I turned it off and I will try before going to sleep ... I'll let you know.

But as far I remember on mine it was unsync after few minutes.

We'll see.  Cross your fingers :winking-face:

0 Likes
Reply
ts86
Apprentice
Options
Audio & Video

Hi. What was the number of the upgrade you used. 

0 Likes
Reply
Taekwonrooij
Navigator
Options
Audio & Video

App said 1007.9

@Scorplex thanks got them crossed already!

0 Likes
Reply
Scorplex
First Poster
Options
Audio & Video

Raaahhhh sh.....tttt it doesn't fix the problem !!

After 2 hours turned off, when I put it on it was unsync !!

Rear and SW are not working... again !

It fixes ARC issue but not the disconnection 😞 

 

0 Likes
Reply
Flashbugga
Apprentice
Options
Audio & Video

My service dudes have just installed 1008.
So far so good.

All functions as it should but will update this post over the next couple of days to see if the issue has truly been sorted.
Make sure you powercycle once updated.
Also remove the ARC HDMI Csbles while the unit is in its OFF state.
Once it has rebooted, set up your soundbar  the same as the manual suggests.

0 Likes
Reply
brettautrey
Explorer
Options
Audio & Video

Installed 1008.0 last night. It went thru several automated restarts on its own. I didn't have to do any setup at all to configure. This morning the problem appears to be fixed. Back speakers and woofer came on immediately and sound came from them as you would expect!!!

0 Likes
Reply
ShiroEd
Apprentice
Options
Audio & Video

Which region are you in? US? 

0 Likes
Reply
brettautrey
Explorer
Options
Audio & Video
Yes, I'm in the US
0 Likes
Reply
Break
First Poster
Options
Audio & Video
i try to do update again but still in 1007.9 firmware..
.
0 Likes
Reply
VP01
Apprentice
Options
Audio & Video

How did you do the update please let me know so I can try. 

 

I have installed the SmartThings app  andf not given an option to update and Multiroom app samsung have confirmed the soundbar is not supported.

0 Likes
Reply
brettautrey
Explorer
Options
Audio & Video
I updated from the Smart things app on my phone. Under the Sound Bar device I selected 'Information' from the top right menu. Then selected the firmware button. The device is connected to WiFi so the download and update started on its own. Too 15-20 minutes with all the reboots it did.
0 Likes
Reply
Cclaudel06
Apprentice
Options
Audio & Video

Thanks for the info. I still have 1007.9. I suppose 1008 is not deployed on European servers yet. Hope it will be soon... and working... at last !

0 Likes
Reply
brettautrey
Explorer
Options
Audio & Video
Will be interesting to see if 1008.0 works for everyone! Fingers crossed.
0 Likes
Reply
Helal
Apprentice
Options
Audio & Video

Hello everyone Here in France, the update is in version 1007.9 and not yet available on smarthing. Same incident after update. Barely 10 minutes after stopping the sound bar. the rear and SW no longer sound. I want to throw the product through the window. i called samsung customer service who told me that there is an update that fixes the problem ... last product samsung that I buy

0 Likes
Reply
PauluzNL
Navigator
Options
Audio & Video

Here in the Netherlands this just got posted online 🙂 I guess the 0000 is the 1008 firmware. Will find out tonight.

 

Schermafbeelding 2019-06-26 om 14.10.40.png

0 Likes
Reply
VP01
Apprentice
Options
Audio & Video

Anyone keep getting this issue soundbar works for a bit then just shows as offline 

1E4234D3-F277-4784-99D9-6ECD9F43DC61.png

 

0 Likes
Reply