HW-Q90R Disconnects!

[ShiroEd]

Took delivery of this brand new product on Saturday only to find I'm one of many reporting that it has a fundamental problem. 

It disconnects from the Sub and both Rear speakers when it's turned off. Power cycling the Sub and the Rears will reconnect them but this is unacceptable in a product costing £1500.

Samsung, please respond and let us know that you're aware of this (unbelievable if you're not) and what action is necessary to make this product function correctly. Either a firmware update or an acknowledgement that we might have a faulty batch and require replacements. 

See this link for how widespread this has already become: 

https://www.avforums.com/threads/samsung-hw-q90r-soundbar-review-comments.2231672/

Please  respond. 

[Scorplex]

I do have the same   trouble in France

At the first try it was fantastic. I wanted to show to my wife how wonderful it was and then ...

I found your discussion here and I got very disappointed.

I will follow to know when Samsung will update firmware.

[Helal]

Il have the same trouble in France. Soundbar disconnect with all components (sub and rear) when she standby more than fews minutes or hours.

Samsung what about the update !!!!!!!

[Helal]

More than.

[MJ14]

Is there a fix from Samsung? I sent my unit back today .

[MJ14]

Do we know if Samsung has a fix for this issue. I took my unit back today. This is a big problem for them not to know about it. The soundbar is very expensive . This should not be happening .can anyone advise if there is a fix? Tried a few fix by factory resetting g the unit still don’t work . Someone please respond.

[MJ14]

That is exactly what I am experiencing so it’s not the speaker it the Sound bar because I can’t see all these right surround speakers being bad please advise if Samsung has a fix. I returned mine today. Sound great when it works but it’s too expensive for this to be happening . Someone please advise!!

[MJ14]

I tried this though it work but the next not I trying to watch a movie the right surround was lit with blue light by no audio from sub. Powered off the unit but spears would not go into standby . Had to power cycle the speakers . Go discussed and took it back to Fedex today to send it back to Samsung .

[ShiroEd]

I replied here with a detailed description of a conversation I had with a Samsung representative. My post is nowhere to be seen.

Samsung..?

[MJ14]

Are u saying the post was deleted? What were your Simpson with the unit.

[JohnnyMnemonic]

Hey! I noticed my reply to this post last week was gone too!